When will my order arrive?
Standard DHL ground delivery can take as long as 7 - 10 days for the locations in the continental United States furthest from Pennsylvania.
May I ship items in the summer?
Items may be shipped year round. Warm weather shipping of chocolates requires the use of an insulated carton and a cold gel pack that will prevent chocolates from melting for 48 hours. "Ship to" addresses within two days normal ground DHL service from our factory can be shipped in an insulated carton. Anything beyond the 2 day ground radius will need the insulated carton and 2nd day air (Premium) shipping.
What is the 2 day ground radius?
Generally, if the destination is in Pennsylvania, or if the state borders Pennsylvania, you should expect delivery within 2 days using DHL ground service.
What is Premium Shipping?
Premium Shipping through DHL equals Second Day Air. Second Day Air does not include the day the order is received. The package will arrive the second business day after the order is shipped.
DHL does not deliver on Saturday without specific instruction and extra charge. Please telephone us to specify a Saturday delivery and to receive the shipping cost.
We do ship Next Day Air. Please telephone us to specify this and for shipping information.
1 800 436-5424 or 412 349-0129 M - F 9am - 5pm EST
Do you ship on the weekends?
During non-Summer months we will ship during the traditional business days Monday through Friday excluding holidays. During our Summer Shipping months, (April 1 - September 30) or if shipping to a warm weather location, shipping will only occur on Tuesday and Wednesday. We can ship on Thursday to one-day destinations from our location. The reduced shipping days are to prevent any packages being delayed over the weekend in a location that would melt chocolates.
Do you ship to Alaska or Hawaii?
We can ship to Alaska or Hawaii through USPS. Please call us at 1-800-436-5424 for details and to place order.
Do you offer international shipping?
At this time we do not offer international shipping.
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